Comcare Customer Information System
* * * THIS SERVICE IS FOR AUTHORISED USERS ONLY * * *
You are now connecting to the Comcare Customer Information System (CIS).This site has been established for authorised users only. An authorised user is someone who has received formal authorisation from Comcare.
By continuing, you are representing that you are an authorised user.
It is a criminal offence to:
- obtain access to data without permission
- damage, delete, alter or insert data without permission
To protect the Comcare network from unauthorised use, activity on this site will be monitored and recorded.
Privacy
Privacy is important to us. We will only collect, use or disclose personal information in accordance with the Privacy Act 1988. If Comcare does not collect personal information for the purposes of assessing a claim or related functions, we may not be able to determine the claim.
Comcare is the Commonwealth agency authorised by the Safety, Rehabilitation and Compensation Act 1988 (SRC Act) to collect personal information relevant to an injured worker's claim for the purposes of managing the compensation claim and for the management of the injured worker's rehabilitation and the discharge of other functions and use of other powers under the SRC Act. For those purposes, Comcare may need to collect from, use and disclose personal information to the following parties:
- employer at the date of injury, current employer and any subsequent employer
- superannuation fund manager or trustee
- any health professional, hospitals, other health institutions, or service providers related to the claim
- case manager
- rehabilitation provider
- vocational and functional assessor
- employment agencies
- legal advisors and law enforcement authorities
- personnel engaged by Comcare to conduct research related activities
- the Safety, Rehabilitation and Compensation Commission
- Comcare fraud investigators
- inspectors appointed under section 156 of the Work Health and Safety Act 2011
- any relevant third party (or insurer) considered by Comcare to have contributed to the injury, illness or impairment
- any other person assisting Comcare in the performance of its functions or exercise of its powers
- any other entity where there is legal obligation to do so (for example, but not limited to, responding to the direction of a court to produce documentation)
We want to ensure everyone's personal information is collected, used, stored or disclosed, is accurate, up-to-date and complete. Comcare's Privacy Policy contains information on how you can request access to personal information held about you and how to seek correction of that information.
You may make a complaint to us if you consider that Comcare has interfered with your privacy or otherwise breached its obligations under the Privacy Act 1988. Our Privacy Policy contains more information about how to make a complaint and how we will respond.
Comcare is not likely to disclose personal information to a person who is not in Australia or an external Territory, unless the information relates to an incident, investigation, injury or illness sustained while overseas, or treatment provided by an overseas practitioner. If disclosure of personal information is made to an overseas recipient, Comcare will comply with obligations regarding disclosure to overseas entities (Australian Privacy Principle 8).
For further information about our information handling practices, for a copy of our Privacy Policy, to request an amendment of your personal information or to make a privacy complaint, please refer to www.comcare.gov.au/privacy, contact us on 1300 366 979 or email privacy@comcare.gov.au
To find out more about CIS or to gain access, please contact Comcare's CIS Administrator on 1300 366 979 or email agency.updates@comcare.gov.au
Comcare's online forms portal enables you to do more of your business with Comcare electronically. This system will assist with compensation claims or workplace incidents. To access this system, please go to https://forms.comcare.gov.au
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